Frequently Asked Questions
Q: Are you taking new patients?
Q: What do I need to do if I want to see you for the first time?
A: Please fill out the form on my website and I will get back to you with further details. There is a medical history form that I would like for you to complete and bring with you to your first appointment.
Q: Do you accept insurance?
A: Gardner Wellness is not in network with any insurance companies. As such, you can choose to keep your information private and control who has access to your psychiatric record. Payment is due at the time of service, regardless of insurance. Upon your request, Gardner Wellness will provide you with a list of fees and billing codes. If you wish to file a claim with your insurance carrier, it is recommended that you contact your insurance carrier in advance to verify your benefits and find out how your insurance may reimburse you for Gardner Wellness visits (if at all). It is your responsibility to obtain all referrals/authorizations required by your insurance plan to file your claim with your insurance company. Upon request, you can be given a completed statement of service with all the codes necessary to file an out of network claim with your insurance carrier. It is your responsibility to contact your insurance carrier and request instructions for details about how to file your claim. Gardner Wellness cannot and does not guarantee insurance reimbursement of any kind. Gardner Wellness is not a Medicare, Medicaid, or TennCare provider. Patients who have Medicare insurance policies must sign the federally-mandated “Private Contract” in order to receive services.
Q: What are your prices?
A: Please see below:
· New patient appointment (90 minutes): $250
· Standard Follow up visit (25 minutes): $120
· Extended Follow up visit (55 minutes): $200
· Prescription Refills outside of an appointment: $30
· After hours calls: $100 per 10-minute increment
· Paperwork not completed during session: $50-120 depending on amount of time needed
· Missed appointments or cancellations less than 72 hours in advance will be charged in full
Q: Do you see patients via telehealth?
A: For your convenience, Gardner Wellness offers telehealth visit options for all appointment types. To protect the confidentiality of our sessions, Gardner Wellness uses a telehealth platform which is HIPAA compliant and which does not record or store the contents of patient communications. The same rules of confidentiality and privacy protection apply to remote sessions as to in-person sessions. By agreeing to our office policies, you consent to the use of a third party video conferencing platform which will facilitate any telehealth visit. If you use a non-secure internet connection (such as public wifi) you may be taking on greater risk of the privacy of the session being breached. Gardner Wellness reserves the right to decide whether telehealth visits are appropriate for your care or whether in-person visits are necessary, in which case ongoing telehealth visits will not be offered.